Thrive Homecare ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://www.thrivehomecare.co.uk/ (the "Website") or use our services.
By using our Website, you agree to the terms outlined in this Privacy Policy.

Who We Are
Thrive Homecare is a home care provider offering high-quality care and support services. We are registered in the UK and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For any questions regarding this policy, you can contact us via our contact page
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What Data We Collect
1. Information You Provide to Us
When you use our Website, we may collect the following personal data:

• Contact Form Submissions: Your name, email address, and any message you send us.

• Service Inquiries: Additional details you provide when inquiring about our services.

2. Data Automatically Collected by Our Website (via Wix)
Our Website is hosted on Wix, which may collect data automatically, including:

• Technical Data: IP address, browser type, operating system.

• Usage Data: Pages visited, time spent on the Website, and navigation behavior.

For more details, please see Wix’s Privacy Policy.
3. Cookies and Tracking
We use cookies and similar tracking technologies to enhance user experience. These may include:

• Essential Cookies: Required for website functionality.

• Analytics Cookies: To understand visitor behavior (only collected with consent).

• Marketing Cookies: If applicable, for advertising purposes.

For more details, please see our [Cookie Policy] (or include the cookie details here).
How We Use Your Data
We process your personal data for the following purposes:

• To respond to your inquiries and provide the services you request.

• To improve our Website by analysing visitor behavior.

• To comply with legal obligations, including safeguarding and regulatory reporting.
   

Legal Basis for Processing Your Data
Under UK GDPR, we rely on the following lawful bases:

• Legitimate Interest: To respond to inquiries and improve our services.

• Consent: For non-essential cookies or marketing communications (which you can withdraw anytime).

• Legal Obligation: If required to share data with regulatory bodies such as the Care Quality Commission (CQC).

Who We Share Your Data With
We only share personal data when necessary, and in compliance with GDPR. This may include:

• Wix: As our website host, Wix may process some technical data.

• Regulatory Authorities (e.g., CQC): If legally required.

• Law Enforcement: If required by law or court order.

We never sell or rent your data to third parties.

How Long We Keep Your Data

• Contact form submissions: Retained for 12 months unless required for ongoing communication.

• Technical and analytics data: Retained as per Wix’s policies.

After these periods, data is securely deleted or anonymised.

Your Rights Under GDPR
You have the following rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you.

• Right to Rectification: Ask us to correct inaccurate data.

• Right to Erasure: Request deletion of your personal data when no longer necessary.

• Right to Object: To processing based on legitimate interests.

• Right to Withdraw Consent: For cookies or marketing communications.

To exercise any of these rights, please contact [your contact email].
If you are unsatisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk/

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

How We Protect Your Data
We implement security measures to protect personal data, including encryption, secure access controls, and compliance with data protection best practices.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
Last Updated: 28/02/2025

Contact Us
If you have any questions about this Privacy Policy, you can contact us via our contact page